Refund policy
Refund & Return Policy
At Bhagyasri Store, we take pride in the quality, authenticity, and craftsmanship of every product we offer. Your satisfaction is important to us, and we aim to make returns simple, fair, and transparent.
7-Day Return Window
We offer a 7-day return policy on eligible non-perishable products. You have 7 days from the date you receive your order to request a return.
To be eligible:
- Items must be unused, unopened, and in original condition
- All tags and original packaging must be included
- Proof of purchase or receipt is required
How to Initiate a Return
To request a return, please submit your request via email or through the Contact Us form available on our website.
Kindly include:
- Your order number
- Product name(s)
- Reason for return
- Clear photos (if applicable)
Returns must be approved before shipping. Items sent without prior authorization may not be accepted. Once approved, return instructions and the shipping address will be shared with you.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery by submitting a request via email or through the Contact Us form.
Please include:
- Your order number
- Description of the issue
- Clear photos of the product and packaging
We will promptly arrange a replacement or refund at no additional cost.
Handcrafted Product Notice
Many of our products are handmade or artisanal in nature. Slight variations in wood grain, colour, texture, or hand-painted details are natural characteristics of craftsmanship and uniqueness. These variations are not considered defects and do not qualify for returns or refunds.
Non-Returnable Items
Due to hygiene, safety, and product nature, the following items are not eligible for return:
- Fresh flowers, or other perishable goods
- Custom, personalized, or pre-order items
- Sale or clearance products
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Exchanges
We currently do not offer direct exchanges. The easiest option is to return the item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
- Original shipping charges are non-refundable
If your refund has not appeared after 15 business days, please contact us.
Consumer Rights
This return policy is in addition to and does not affect your rights under applicable Canadian consumer protection laws.
Contact
Questions? Email contact@bhagyasristores.com or call +1 912-913-3442 / +1 912-913-3442.