At Bhagyasri Store, we take pride in the quality, authenticity, and craftsmanship of every product we offer. Your satisfaction is important to us, and we aim to make returns simple, fair, and transparent. 

 7-Day Return Window 

We offer a 7-day return policy on eligible non-perishable products. You have 7 days from the date you receive your order to request a return. 

To be eligible: 

How to Initiate a Return 

To request a return, please submit your request via email or through the Contact Us form available on our website.

Kindly include:

• Your order number

• Product name(s)

• Reason for return

• Clear photos (if applicable)

Returns must be approved before shipping. Items sent without prior authorization may not be accepted. 

Once approved, return instructions and the shipping address will be shared with you. 

Damaged, Defective, or Incorrect Items 

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery by submitting a request via email or through the Contact Us form. 

Please include: 

We will promptly arrange a replacement or refund at no additional cost. 

Handcrafted Product Notice 

Many of our products are handmade or artisanal in nature. Slight variations in wood grain, colour, texture, or hand-painted details are natural characteristics of craftsmanship and uniqueness. These variations are not considered defects and do not qualify for returns or refunds. 

Non-Returnable Items 

Due to hygiene, safety, and product nature, the following items are not eligible for return: 

 Return Shipping Costs 

Customers are responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages. 

 Exchanges 

We currently do not offer direct exchanges. The easiest option is to return the item and place a new order once your return is approved. 

Refunds 

Once we receive and inspect your return, we will notify you of the approval status. 

If approved: 

If your refund has not appeared after 15 business days, please contact us. 

Consumer Rights 

This return policy is in addition to and does not affect your rights under applicable Canadian consumer protection laws.